Ivana Kraljić on why your startup doesn’t have a marketing problem, but a brand problem

Why early-stage startups can’t afford to sound like everyone else in the age of AI-generated sameness

Everything is going well. You had an idea. You built something around it: a business plan, a team, a product, maybe even a pitch deck that got you into a few rooms. Early customers came. Things moved.

And then, at some point, they stopped moving as fast. Or you looked around and realized five other startups are doing something that looks exactly like what you’re doing. Same language, same visual aesthetic, same promise.

Suddenly you’re asking yourself: why would anyone choose us?

That’s not a product question. It’s a brand question.

What’s changed and why this matters more than you think

Not long ago, the big shift in marketing was the move from the Attention Economy to the Values Economy. Customers stopped buying just products. They started buying into brands that aligned with what they believed, what they stood for, and who they wanted to associate with. Purpose-driven brands won. Generic ones faded into the background.

That’s still true. But something else happened in the meantime.

AI democratized production at a scale nobody fully anticipated. Today, any startup can generate a website, a pitch deck, landing pages, content, and campaigns in minutes.

Which means the problem is no longer noise. The problem is sameness.

Every SaaS deck looks (almost) identical. Every B2B startup sounds (almost) identical: AI-powered, seamless, end-to-end, scalable. Every homepage has the same hero section, the same three value proposition boxes, the same CTA button in the same shade of blue or coral.

If everybody looks the same, we get tired of looking at each other. Groove Armada said it in 1999. It has never been more relevant.

AI didn’t create better marketing; it created better generic marketing.

When everyone has access to the same tools, differentiation becomes the only advantage left.

In this environment, being generic isn’t just ineffective. It’s expensive. It costs you customers who can’t tell you apart from competitors. It costs you hires who don’t understand what they’re joining. And it costs you investor attention because investors often form their first impression of a startup in under a minute of scanning a deck.

The question almost nobody asks early-stage founders

When you work with startups, conversations usually orbit around the same things: product, traction, CAC, runway, PMF.

Brand? “We’ll get to that once the product stabilizes.”

Here’s the uncomfortable truth: you already have a brand. You just didn’t choose it.

Every time you describe what you do, that’s brand. Every time someone lands on your website and leaves after eight seconds, that’s brand. Every pitch deck, every LinkedIn post, every cold email.

The question isn’t whether you are building a brand. The question is whether you are doing it intentionally. And the questions that actually matter at this stage aren’t about logos or color palettes.

They are much simpler:

When your ideal customer explains your product to a friend over dinner, what do they say in one sentence?

If someone chooses you over three similar solutions, why do they choose you? (Hint: not features. Features get copied in a week.)

And most importantly: what feeling do you leave behind? Not a message, a feeling. 

If you can’t answer these questions clearly, you don’t have a marketing problem.

You have a brand problem.

What this looks like in practice

I recently looked at an early-stage startup in the travel and experiences space. The product made sense. It addressed a real frustration in the industry. The founders clearly understood their market.

But the brand told a completely different story.

The tagline spoke the language of the end customer, while the product was built entirely for operators and businesses.  A structural mismatch that sent the entire communication in the wrong direction from the very first line.

The visual identity (colors, typography, the overall aesthetic) unconsciously mirrored the exact platforms the startup positioned itself against. They were building an alternative to the dominant players in their category, yet visually they looked like those players’ younger sibling.

And buried deep inside their materials was a genuinely powerful insight: operators who had lost control of their own business. Dependent on one or two platforms for the majority of their revenue. Managing multiple disconnected tools just to keep daily operations running.

Real pain and a real story. But nowhere on the surface.

The product existed but the brand didn’t (yet).

And that gap between what a product actually is and what its brand communicates is exactly where customers get confused, investors lose interest, and differentiation quietly disappears.

A starting framework: four questions

Before the logo, the website copy and before you even brief a designer.

1. For whom, exactly?

Not “SMBs.” Not “digital entrepreneurs.” One specific person. What frustrates them daily? What would genuinely make their work easier?

2. What are you the only one who…?

Not better. Not faster. Not cheaper. The only one. If you cannot finish that sentence clearly, you have not found your brand territory yet.

3. How do you sound?

Write three sentences about your product. Give them to someone outside your company. Do they sound like a specific person wrote them or like they could belong to any competitor?

4. What stays when they leave?

After someone reads your website or scans your pitch deck, what remains? A clear idea, a feeling, a reason to come back?

One uncomfortable truth

Building a brand from zero is always cheaper than rebuilding one under pressure.

Rebranding during a scaling phase costs time, money, and organizational energy that early-stage companies rarely have to spare. And there is nothing more expensive than trying to change a perception that has already taken root.

The brands you remember aren’t the ones that shouted the loudest. They’re the ones that stood for something clearly.

You don’t need a brand to launch a product. But if you want people to remember it, trust it, and choose it… you eventually will.

So, the real question isn’t whether you can afford to think about brand now.

It’s whether you can afford to wait.

Key takeaway

Before launching another landing page, campaign, or pitch deck, pause and check four things: is it clear who your product is for, what makes you different, and whether your language sounds like a real person or like every other startup in your category?  And when someone finishes reading your website, do they remember a clear idea or just a list of features?

If the answer isn’t clear, the problem probably isn’t marketing.  It’s brand clarity. And you should probably get some help.

Ivana Kraljić, brand strategist, communication consultant, and startup mentor at BIRD Incubator with 15+ years of experience across PR, social media, marketing, and advertising, specializing in building distinctive brand strategies that help companies stand out, connect with audiences, and grow.

More Like This: